Becoming a home inspector can be a lucrative career if you know how to make the most of the profession. You can turn your passion into a profitable business.
After learning how to start a home inspection business, it’s time to focus on getting clients. A good training program should provide the right balance between business and technical knowledge to set you up for success as a home inspector. Discover some of the best ways to grow your business.
Exceed client’s expectations
While it’s important to offer responsive, professional service, you also need to provide value that meets or exceeds your client’s expectations. For example, instead of offering advice only during the inspection, take the time to respond to your clients promptly whenever they need assistance.
Customers also appreciate receiving ballpark repair costs on items noted during the inspection. This enables you to stand out from the competition. Many inspectors don’t provide this vital information and many homeowners can’t make an educated decision without this.
Identify issues and provide helpful solutions
Hearing issues after issues can be stressful for your client. While a home inspection is based on identifying problem areas, what your client really wants to hear is what can be done to fix the issues. Provide helpful solutions to common problems.
Images in your reports can make problems easy to understand. Think of yourself as a solutions partner rather than a problem-identification business. This way, you can point your client in the right direction and help them become more cost-efficient at solving it.
Make yourself available
For every phone call you miss, you also lose an opportunity to perform an inspection. When people need a service, they often demand it on a short notice. Most clients have a list of inspection companies and if they can’t reach you the first time, they will likely call someone else.
These are excellent ways to grow your home inspection business. Having a strong technical knowledge will be your foundation but adding value to your clients is what will make you truly successful in the field.